Return/Refund Policy
Rope Sales Return Policy:
All Sales Are Final: Please note that all rope sales are considered final once the purchase is made. We do not offer refunds or accept returns for rope.
Quality Assurance: Each rope undergoes a thorough quality check before shipping to ensure it meets our high standards and is free from defects.
Shipping Confirmation: All rope orders are processed and shipped within 48 hours of purchase. A shipping confirmation will be sent once your order is dispatched.
No Returns or Exchanges: Due to the specific nature and intended use of our ropes, we are unable to accept returns or exchanges. This policy ensures the highest standards of product hygiene and customer safety.
Customer Support: For any questions or concerns about the rope you receive, please contact our customer support. We're committed to addressing any issues you may encounter.
Coaching Sessions Refund Policy:
Cancellation Policy: You can receive a refund for coaching sessions if you cancel at least 24 hours before the scheduled start time. Cancellations made within 24 hours of the session start time are not eligible for a refund.
Membership Refund Policy:
30-Day Money Back Guarantee: We offer a 30-day money-back guarantee on memberships. If you wish to cancel your membership within the first 30 days, you are eligible for a full refund.
Other Merchandise Return Policy:
For merchandise other than ropes, fulfilled by Printful, please refer to Printful's return policy for details on returns, exchanges, and refunds. Printful's policy can be found here.
We value your satisfaction and appreciate your understanding of our policies. Our team is dedicated to ensuring a positive experience with Bonded. If you need assistance or have any questions, please contact us.
